2 a.m. breakdown? Call the Cowboys.
No phone tree and no answering service. When your system dies at the worst possible hour a real Cowboy answers and a real truck rolls — nights, weekends and holidays included.
Every emergency call, the same way.
- ★A real person answers, 24/7/365
- ★Trucks stocked for first-visit fixes
- ★No after-hours runaround, no hidden fees
- ★Priority dispatch for Comfort Club members
- ★All of Bexar County and the Hill Country
Know what you are looking at before you call.
Iced coil, humming condenser, water in the pan — here is what we look at first when the truck rolls at 2 a.m.
What it usually is, and what we do about it.
The common patterns we see across Bexar County. Yours gets diagnosed with gauges, not this table — but it tells you what to expect.
Tell us your symptomWhen it cannot wait until Monday.
Call the 24/7 line for any of these. Some are comfort, some are safety, and two of them can flood a ceiling while you sleep.
Four things to do before we get there.
None of this replaces a technician, but it protects the equipment and sometimes fixes the problem before the truck arrives.
Four steps, no surprises.
Licensed, named, on time, in a marked truck.
Pressures, temperatures, airflow, electrical — on the equipment you actually have.
The number in writing before a wrench turns. Repair or replace, both cases honestly.
Re-checked with you standing there, site cleaner than we found it.
Emergency questions, answered straight.
More of them, with numbers, on the questions page →
Is someone really answering at 2 a.m.?+
Yes — the after-hours line reaches our own dispatch on Blanco Road, holidays and weekends included. Not an answering service in another state.
Do you charge more after hours?+
There is an after-hours rate, and you hear it before we roll. Comfort Club members do not pay the premium — that is much of the point of the membership.
How fast can you actually get here?+
In a heat wave every crew in the county is busy, so we triage: no cooling with an infant or an elderly resident goes first. Dispatch gives you a real window and calls you if it moves.
What if it needs a part nobody has at 3 a.m.?+
We stabilise what we can overnight — portable cooling, a safe shutdown, temporary heat — and get the part first thing. You will not be left guessing.
Should I just wait until morning?+
If it is only comfort and the house is holding, waiting saves you the after-hours rate. If there is water, ice, a burning smell or a CO alarm, call now.
Free estimate, and a straight answer.
A real person answers, a marked truck rolls, and the price you hear is the price you pay. Dispatched to 82 towns and neighborhoods across ten counties.